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  eServices Coaches   

Alma . AshleyChristy . Farrah . Ginny . Karen 
Kelly . PamelaPoonam . Ramona . Terra .  Wendy

  Profitability Coaches  

Alicia . Cindy . Ginger . IrmaKim 


Stephanie Granger - eServices Coaching Supervisor
Stephanie started her career in technology in 1996 while working for a computer corporation.  She transitioned into the dental field in 1999.  She has experience as a Chairside Dental Assistant, Financial/Treatment Coordinator, and Office Manager.  She spear headed a conversion in her own office which has provided tremendous insight into an office’s perspective while going through the conversion process.  She quickly gained a passion for Dentrix and moved into her role as Certified Dentrix/Easy Dental Trainer.  She worked hard educating and assisting offices with their systems.  During this time, she was also a Practice Development coach and Business Analyst for a couple of outside coaching companies. Educating Dentrix and Easy Dental offices continues to be her passion and she thoroughly enjoyed being able to do this in her role as an eServices Trainer. This time has been instrumental in her knowledge of all Henry Schein Practice Management software as well as personal growth as an educator.


Alicia Owens 
Alicia started her dental career 30 years ago as a dental assistant, the last 16 years of that time she was an Office Manager for general dental practices. She worked with Dentrix in a dental office for 13 years. She became a Certified Dentrix/Easy Dental in-office trainer in 2004 and operated her own consulting business. Alicia also worked for time taking support calls for Dentrix and Easy Dental. In 2010 Alicia became a full time HSPS employee. She is currently a Certified Dentrix Profitability Coach and an eServices Coach. Her vast knowledge of Dentrix and our eServices products along with her practical office experience enables her to assess an office’s needs and make recommendations accordingly so an office can effectively increase efficiency and profitability. 


 Alma Boston
Alma began dental assisting in 1988; over the years assisting in General Dentistry, Perio, and Prosthodontic specialty practices. She continued her career as a Clinical Coordinator at a Dental Hygiene Program where she enjoyed guiding the students through the Dentrix dental software.

"I truly enjoy teaching and educating people. Having worked with many different dental software programs, I have always felt that Dentrix is by far the most user friendly! I look forward to coaching, enhancing knowledge and build a rapport with each & every practice!”

Alma lives on Southern California with her husband and fur baby Apache.

Ashley Delaney
Ashley has been working in the dental field since 2001. She started working at a dental office in high school in a work study program, and continued working in dental offices throughout her college career. She has held many positions within the dental office such as Insurance Coordinator, Treatment Coordinator, and Office Manager.

 As an eServices trainer Ashley enjoys the feeling of bringing the services together full circle. “There is nothing better than training an office to fall in love with their eServices. So many are unaware of how much we can do and it is always amazing to lead them on a learning expedition!”   

Ashley enjoys trying new foods (I will try just about anything!), exploring her great city of Atlanta, and attending comedy shows.


Christy Rasmussen 
Christy has worked for Henry Schein since September 2006. She started out in Easy Dental support and advanced to Dentrix Support. In September 2008 she joined the Profitability Coaching team as a valued member. Later on she moved to the eServices coaching team where she continues to thrill her customers with her vast knowledge.

Cindy Sipe
Cindy began her career in dentistry more than 15 years ago working as the Treatment Coordinator and Office Manager for a periodontal office and then a general practice in the Greenville, SC area.  Cindy has been a Dentrix Certified Trainer since 1990.  Her experience includes In-Office Trainer and Seminar Instructor on Dentrix, EasyDental and Enterprise.   Cindy has a Bachelor’s Degree in Speech Education and her love for teaching and people are reasons why she enjoys her job as an eServices Coach.

 “I know, firsthand, the challenges of trying to learn new software and feeling overwhelmed.  Having experienced this myself, I love to help others turn their fear into confidence and frustration into ‘know how’”

Farrah Miller
Farrah has worked with Dentrix since March 2008, started with Dentrix and Easy Dental support for 2 years.  She was given the opportunity to be a part of a pilot team starting eServices in Greenville, SC in 2010.  In 2013 she advanced to the Cross Product Team troubleshooting all aspect of Dentrix, Easy Dental, Power Pay, eBackup and other eServices Products.  She advanced to the eServices Coaching Team as of April 2015. 

She lives in Greenville, SC and in her free time she enjoys spending time with her family and friends.

  Ginger Wills
Ginger began her career in the dental field in 2002 as a Scheduling Coordinator and then as an Office Manager. In 2004 her office converted to Dentrix and she became determined to master this software. Ginger became a certified Dentrix Trainer in May of 2010 after working with numerous practices seeking help on how to maximize their knowledge of using the software. 

"I have found that most practices utilize less than 30% of the software and because Dentrix is customizable for each individual practice there is confusion about how and what to do.  It is rewarding to work with an office that is able to use their software to improve efficiency and productivity within their practice and have fun while doing so".

  Ginny Knox

Ginny Knox has worked in the dental field since 1980.  She became a Certified Dentrix Trainer in 2007, and was awarded the Spirit of Dentrix award in 2014.

Her experience includes Office Manager for several different dental offices.  She has also worked with a Dental Consultant in a number offices, helping to improve Treatment Acceptance and setting up Soft Tissue Management programs. She has been an eServices coach for a year and enjoys the interaction with the offices she works with.

  Irma Loftis 
Irma Loftis has been in the dental field since 1993.  Starting with her first office in 1993, she has been using the Dentrix Software.  She became a Certified Dentrix Trainer in 1998 and continued working in the dental office part time.  Also included with Irma’s experience as a Dental office manager is Easy Dental, Enterprise Trainer and hosting study groups for Dentrix Users

“I love to share my knowledge and experiences with offices and to show them all the wonderful benefits of using our software.”

  Karen Thornhill

Karen started in the dental field when she was in high school working in her father’s orthodontic practice. She later moved to general dentistry where she worked in an office that had Dentrix, and in 1990 became certified to train for Dentrix and Easy Dental.

“I still get excited about Dentrix and the new features they've added. I want each dental practice to love Dentrix the way I do, and that takes customizing the software to meet the needs of the office.” Karen lives in Texas with her three grown daughters and two grandsons.

Kelly Harper
Kelly has acquired close to 25 years of combined dental administration, clinical and training experience. She started her dental career in the office and after becoming a Certified Dentrix and Easy Dental Trainer she added to her experience by also becoming a Certified Seminar Instructor. She has worked with several types of offices and uses her skills to help them achieve more profitability by working more efficiently. She is able to use her vast experience in the dental profession to put her offices at ease because they know she has been in their shoes. 

“I truly enjoy working with many types of offices; teaching them how to use our software, and also how to incorporate it into their daily routines for maximum efficiency. I care about each office and want them to be successful! I love being able to use my own experience and knowledge to put them at ease and thoroughly enjoy all the ‘wow’ moments we share with our offices on a daily basis!”

  Kim Thornton
Kim Thornton is a Certified Dentrix Profitability Coach, published author, and has over 20 years of experience in the dental profession as a Dental Assistant, Office Manager, and Consultant. Since 1999 she has worked in several areas of Dentrix and eCentral, including being a certified Dentrix, Easy Dental, and Hi-Tech Trainer and in 2012 she was the recipient of Henry Schein’s Team Schein Award.

"In the years I have been a trainer and coach, I notice considerable differences in the offices that seek continuing education with Dentrix and eCentral versus those who do not, especially if you have new staff members that never received initial training, or are considering going chartless and/or paperless".



Pamela Strahs

Before joining the Eservices Coaching team, Pamela, began her dental career as a Registered Dental Assistant, after spending 10 years sitting chairside, she decided to make the jump to the front office as Practice Coordinator and spent her last 20 years working with various versions of Dentrix. 
Wanting to learn more about Dentrix and share her knowledge, Pamela joined the Henry Schein team, in 2016 as a Certified Dentrix and EZ Dental trainer, and was awarded the Rookie of the Year award.  With her 30 plus years of clinical and business management experience in dentistry, combined with her training expertise, she loves to help office’s maximize their knowledge, use and efficiency of Dentrix, EZDental, and Eservices!  

 In her spare time, she loves to fly fish, travel and relax with her husband and three sons in the great outdoors!


Poonam Jackson

Poonam started off with Henry Schein on the support side in 2008.  From working with Dentrix core support she furthered her knowledge and was able to work the eservices support side as well.  From there she advanced as a Tech 5 in support for Cross product.  After about 7 years she wanted to advance her career more on the personal relationship with offices.  She was able to do that by joining our amazing eServices Coaching team, where she has been working since January/2015.  "I absolutely love our team and the goals we set for our offices with further education on our products and how to better utilize our products to the best of its capability.  In turn we get outstanding results with our products, and has made a difference in the office itself.   I look forward to working you in the future!!" 

Ramona Stephan

Ramona began working in the dental field in 1985 as a business manager. She worked for the same dentist for over 20 years and has been using Dentrix since 1995. Ramona became a Certified Dentrix and Easy Dental Trainer in 2005. She has been a certified eServiecs Coach since 2009. Ramona’s in office experience and knowledge provides a way for offices to maximize their eServices products. “I enjoy helping offices utilize eServices to their full potential. Many times, the staff members don’t want to use the products, because they don’t have a complete understanding of how to use them. Once they have a full understanding of our products, they are extremely happy with the potential for improved efficiency and productivity. I’ve heard from many offices that they wish they would have had Coaching sooner!” 

  Terra Westerholt

Terra started her dental career in 1998 at the front desk, then as the Office Manager using Easy Dental then Dentrix. She combined her front desk administration experience with her love for helping others succeed to become a Dentrix Certified Trainer in 2005. Terra has been a certified eService Trainer since 2010 shortly after the eService team was created. Her role as an eServices trainer allows her to leverage her dental office and trainer expertise to provide practices all across the US a well-rounded training experience. Terra loves to use humor to engage and share her passion for eServices with all of her offices.

"I was self-taught on our software at my first office. I knew I needed more training. We had a Dentrix Trainer come in and I attended Dentrix seminars. I could see the difference of those offices that had continuing education as opposed to those that had not. After becoming a trainer myself, I love to “wow” our offices with tricks or tools that I know will make their job easier and more efficient! I take pride in what I do and look forward to sharing my experiences with the offices I work with".


Wendy Anderson
Wendy has had a varied training and management career starting in the fashion industry for years and then moving to become a Dental Hygienist in 2005. Wendy is experienced in practice management including patient management, front office, treatment planning, and scheduling in corporate and private dental practices.

 “I have a passion for teaching others so they can be confident in the product or skill I am training on. It gives me great joy to help others come to a complete understanding to increase production for their office and I am dedicated to providing the best service to all my customers.”

Wendy lives in Southern California and enjoys traveling the world, cooking, and being in the great outdoors. She lives with her husband Lee, three children, and their rescue dog, Pico.