eServices Coaches Alma . Ashley . Christy . Farrah . Ginny . Karen |
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Profitability Coaches |
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Alicia Owens
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Alma Boston "I truly enjoy teaching and educating people. Having worked with many different dental software programs, I have always felt that Dentrix is by far the most user friendly! I look forward to coaching, enhancing knowledge and build a rapport with each & every practice!” Alma lives on Southern California with her husband and fur baby Apache. |
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Ashley Delaney As an eServices trainer Ashley enjoys the feeling of bringing the services together full circle. “There is nothing better than training an office to fall in love with their eServices. So many are unaware of how much we can do and it is always amazing to lead them on a learning expedition!” Ashley enjoys trying new foods (I will try just about anything!), exploring her great city of Atlanta, and attending comedy shows. |
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Christy Rasmussen |
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Cindy Sipe Cindy began her career in dentistry more than 15 years ago working as the Treatment Coordinator and Office Manager for a periodontal office and then a general practice in the Greenville, SC area. Cindy has been a Dentrix Certified Trainer since 1990. Her experience includes In-Office Trainer and Seminar Instructor on Dentrix, EasyDental and Enterprise. Cindy has a Bachelor’s Degree in Speech Education and her love for teaching and people are reasons why she enjoys her job as an eServices Coach. “I know, firsthand, the challenges of trying to learn new software and feeling overwhelmed. Having experienced this myself, I love to help others turn their fear into confidence and frustration into ‘know how’” |
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Farrah Miller She lives in Greenville, SC and in her free time she enjoys spending time with her family and friends. |
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Ginger Wills Ginger began her career in the dental field in 2002 as a Scheduling Coordinator and then as an Office Manager. In 2004 her office converted to Dentrix and she became determined to master this software. Ginger became a certified Dentrix Trainer in May of 2010 after working with numerous practices seeking help on how to maximize their knowledge of using the software. "I have found that most practices utilize less than 30% of the software and because Dentrix is customizable for each individual practice there is confusion about how and what to do. It is rewarding to work with an office that is able to use their software to improve efficiency and productivity within their practice and have fun while doing so". |
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Ginny Knox Ginny Knox has worked in the dental field since 1980. She became a Certified Dentrix Trainer in 2007, and was awarded the Spirit of Dentrix award in 2014. Her experience includes Office Manager for several different dental offices. She has also worked with a Dental Consultant in a number offices, helping to improve Treatment Acceptance and setting up Soft Tissue Management programs. She has been an eServices coach for a year and enjoys the interaction with the offices she works with. |
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Irma Loftis Irma Loftis has been in the dental field since 1993. Starting with her first office in 1993, she has been using the Dentrix Software. She became a Certified Dentrix Trainer in 1998 and continued working in the dental office part time. Also included with Irma’s experience as a Dental office manager is Easy Dental, Enterprise Trainer and hosting study groups for Dentrix Users “I love to share my knowledge and experiences with offices and to show them all the wonderful benefits of using our software.” |
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Karen Thornhill
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Kelly Harper Kelly has acquired close to 25 years of combined dental administration, clinical and training experience. She started her dental career in the office and after becoming a Certified Dentrix and Easy Dental Trainer she added to her experience by also becoming a Certified Seminar Instructor. She has worked with several types of offices and uses her skills to help them achieve more profitability by working more efficiently. She is able to use her vast experience in the dental profession to put her offices at ease because they know she has been in their shoes. “I truly enjoy working with many types of offices; teaching them how to use our software, and also how to incorporate it into their daily routines for maximum efficiency. I care about each office and want them to be successful! I love being able to use my own experience and knowledge to put them at ease and thoroughly enjoy all the ‘wow’ moments we share with our offices on a daily basis!” |
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Kim Thornton Kim Thornton is a Certified Dentrix Profitability Coach, published author, and has over 20 years of experience in the dental profession as a Dental Assistant, Office Manager, and Consultant. Since 1999 she has worked in several areas of Dentrix and eCentral, including being a certified Dentrix, Easy Dental, and Hi-Tech Trainer and in 2012 she was the recipient of Henry Schein’s Team Schein Award. "In the years I have been a trainer and coach, I notice considerable differences in the offices that seek continuing education with Dentrix and eCentral versus those who do not, especially if you have new staff members that never received initial training, or are considering going chartless and/or paperless".
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Before joining the Eservices Coaching team, Pamela, began her dental career as a Registered Dental Assistant, after spending 10 years sitting chairside, she decided to make the jump to the front office as Practice Coordinator and spent her last 20 years working with various versions of Dentrix. In her spare time, she loves to fly fish, travel and relax with her husband and three sons in the great outdoors! |
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Poonam Jackson Poonam started off with Henry Schein on the support side in 2008. From working with Dentrix core support she furthered her knowledge and was able to work the eservices support side as well. From there she advanced as a Tech 5 in support for Cross product. After about 7 years she wanted to advance her career more on the personal relationship with offices. She was able to do that by joining our amazing eServices Coaching team, where she has been working since January/2015. "I absolutely love our team and the goals we set for our offices with further education on our products and how to better utilize our products to the best of its capability. In turn we get outstanding results with our products, and has made a difference in the office itself. I look forward to working you in the future!!" |
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Ramona Stephan Ramona began working in the dental field in 1985 as a business manager. She worked for the same dentist for over 20 years and has been using Dentrix since 1995. Ramona became a Certified Dentrix and Easy Dental Trainer in 2005. She has been a certified eServiecs Coach since 2009. Ramona’s in office experience and knowledge provides a way for offices to maximize their eServices products. “I enjoy helping offices utilize eServices to their full potential. Many times, the staff members don’t want to use the products, because they don’t have a complete understanding of how to use them. Once they have a full understanding of our products, they are extremely happy with the potential for improved efficiency and productivity. I’ve heard from many offices that they wish they would have had Coaching sooner!” |
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Terra Westerholt Terra started her dental career in 1998 at the front desk, then as the Office Manager using Easy Dental then Dentrix. She combined her front desk administration experience with her love for helping others succeed to become a Dentrix Certified Trainer in 2005. Terra has been a certified eService Trainer since 2010 shortly after the eService team was created. Her role as an eServices trainer allows her to leverage her dental office and trainer expertise to provide practices all across the US a well-rounded training experience. Terra loves to use humor to engage and share her passion for eServices with all of her offices. "I was self-taught on our software at my first office. I knew I needed more training. We had a Dentrix Trainer come in and I attended Dentrix seminars. I could see the difference of those offices that had continuing education as opposed to those that had not. After becoming a trainer myself, I love to “wow” our offices with tricks or tools that I know will make their job easier and more efficient! I take pride in what I do and look forward to sharing my experiences with the offices I work with". |
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Wendy Anderson “I have a passion for teaching others so they can be confident in the product or skill I am training on. It gives me great joy to help others come to a complete understanding to increase production for their office and I am dedicated to providing the best service to all my customers.” Wendy lives in Southern California and enjoys traveling the world, cooking, and being in the great outdoors. She lives with her husband Lee, three children, and their rescue dog, Pico.
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HSPS Coaching